GENERAL TERMS AND CONDITIONS

1. Booking Stage

Alpheus requests a deposit payment representing a percentage of the total cost of the accommodation, at the time of booking. (The level of deposit payment is dependent upon the property booked and the time of year clients are travelling, Alpheus will notify you of the exact deposit amount required), Deposits of up to 50% are normally required during the Christmas Period. In addition we require you to sign the Terms and Conditions form that will be sent to you at the booking stage, to confirm you have read and understood our Terms and Conditions. This will confirm your booking with us and Alpheus will send out written confirmation details to you. The remaining balance will be required 8 weeks prior to your arrival, unless of course the booking is less than 8 weeks before departure, in which case full payment will be required immediately.

2. Cancellation Charges

a) Deposit Stage
All deposits are non refundable.

b. Remaining Balance Stage
The remaining balance is required 8 weeks prior to arrival. If you wish to cancel your accommodation, please contact Alpheus who will advise you of the cancellation charges. Please note that in some cases a 100 percent cancellation fee may apply. Alpheus reserves the right to cancel any booking, where payment is not received on time.

3. Security Deposit – applicable to selected villa properties

Our villas are all privately owned and the owner requires authorisation to your credit card details, in the case of covering the cost of replacing any items which have been damaged or broken by guests whilst in residence, or for incidentals such as overseas calls or fax calls. We will therefore require a Visa or MasterCard credit card number; with your signature to authorise such charges to your card. Your card details will be required at the final payment stage. We will send a credit card authorisation form out to you and send the details to our local representatives for the property booked. Our local representatives will hold your credit card details, and in the case of any damage will of course, where possible, point this out to you before you leave the island. The money will be charged to your credit card within two weeks of you leaving the island. We will of course inform you of the amount being charged.

Overseas calls can be charged to your credit card up to three months after your departure, as it can take that long to receive all the overseas calls from the telephone company. A fully-itemised bill will be provided for you. Alpheus will not accept responsibility for calls made by guests. International calls can be very expensive, so please make sure all members of your party are aware of this.

4. Tidiness and Damage

All guests are required to leave their accommodation and all fixtures and fittings and effects in good order, and should inform Alpheus or the local representative of any damage of its contents during residence.  If there is any damage then you will be charged for this.

5. Recommendations of Suppliers

Alpheus will willingly offer our recommendations on reputable suppliers locally, such as car rental companies. However, please note the agreement and terms of conditions will be between the client and supplier. Alpheus will not be liable for any disputes or disagreements between the two parties.

6. Liability

Whilst we provide every assistance within our capabilities, we hold no responsibility for inconvenience or loss caused by strikes, weather, increased accommodation rates, terrorist activities, war, and technical problems with transportation or alteration in scheduled services. Nor can we be held responsible for the temporary closure of any hotel facilities, or compensation for personal injury.

7. Villas/Apartments/Hotels

Alpheus Leisure is a representative company of private villa and hotel owners. All the properties featured are privately owned either directly or by a special purpose company set up by the owner. Alpheus will endeavour to ensure that the information circulated in respect of each property is accurate and kept up to date. An Alpheus representative visits each property on a regular basis, to ensure that the standards and information supplied is in line with the published information held on the website and/or transmitted in the form of either a brochure or correspondence. Alpheus does not accept any responsibility for the inaccuracy of any information supplied to them by either the owner or their representative.

COMPLAINTS

If you have a complaint or any problems whilst you are away, it is the guest’s responsibility to inform the local representative of Alpheus as soon as possible, so that remedial action can be taken. If the local representative is not available or is not able to resolve the matter, the guest should then contact Alpheus at the UK Office within 48 hours of the problem arising. Alpheus will endeavour to do everything possible to assist their clients. Complaints should be sent in writing to the office within 2 weeks of departure. If guests do not follow this complaints procedure, thereby depriving Alpheus of the opportunity to investigate and rectify the problem, the company cannot accept any responsibility for any claim.

INSURANCE

We strongly recommend you are adequately insured, including a cancellation clause in the event of loss of deposit/balance. Alpheus will not accept responsibility or liability for you not being insured.

PAYMENT

Please be advised that payment to Alpheus can be made by cheque payable to Alpheus Leisure Limited. Alternatively bank transfer payments or credit card payments are accepted. Please note that there is a charge of 2.69% on Credit Card payments.

WEBSITE INFORMATION

All prices quoted have been based on the latest available exchange rate and are fully inclusive of VAT and Taxes. Prices quoted will fluctuate due to the movement in Rates of Exchanges.

The company reserves the right to adjust the purchase price, after the booking date, to take into consideration any exceptional movements in the rate of exchange and levies imposed by airlines such as fuel charges. In these cases any adjustments will be passed onto the client, after prior notice has been given to the client.

All information contained on the website is based on information available at the time of the production of the site. We check the website content regularly and every effort is made to ensure that it is accurate at all times, however there may be occasions when certain information shown is no longer accurate.

Alpheus reserve the right to change the website information after the clients booking has been made, in which case, Alpheus will advise the client of the changes immediately and the amended information will then form part of the clients booking contract with Alpheus.